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On vit dans un cartoon !
Mais pourquoi les Canadiens ignorent-ils l’existence du Bureau de la satisfaction des clients (BSC), qui relève de Service Canada? La raison est simple comme le révèle le Globe and Mail: « Service Canada employees told to keep mum on existence of complaints office. » Service Canada a dit à ses employés de ne pas en parler sauf si…
Pourquoi les services à la clientèle sont pourris
Une explication de James Surowiecki dans le New Yorker. …..
Radio-Canada : Apparence de partialité dans des reportages
Un article de Canoe «L’ombudsman de Radio-Canada, Pierre Tourangeau, estime dans une décision rendue cette semaine que cinq reportages de la journaliste Ginette Lamarche ne respectent pas l’une ou l’autre des valeurs d’exactitude, d’équilibre et d’impartialité des Normes et pratiques journalistiques de la société d’État. »
The Selling of Attention Deficit Disorder
The Number of Diagnoses Soared Amid a 20-Year Drug Marketing Campaign By ALAN SCHWARZ “This is a concoction to justify the giving out of medication at unprecedented and unjustifiable levels,” Keith Conners, a psychologist and early advocate for recognition of A.D.H.D., said of the rising rates of diagnosis of the disorder.
Le pape est un jésuite. Qui sont-ils exactement?
The Economist explique. The election of Pope Francis on March 13th was surprising for several reasons. He is the first pope from South America, making him the first non-European since the 8th century. He is also the only pope to take the name Francis—evoking the humility of St Francis of Assisi, a 12th century Italian monk. Most surprising of all,…
What liberals can learn from conservatives
Margaret Wente, Globe and Mail « Many people I know (I live in an affluent downtown Toronto postal code) believe that Mr. Khadr has been treated atrociously, and that the government should be condemned for not repatriating him from the hellhole of the U.S. justice system. These people are also likely to fault the government for…